Clearpath is built so identifying client information never needs to leave your practice. Here's exactly what we collect, where it goes, and how long we keep it — in plain English.
Forms ask for a client reference (like J001), not a name. No addresses, Medicare numbers or contact details go in — you add those to the Word document yourself.
What you enter is used only to draft your letter. It is not used to train AI models — ours or anyone else's.
Clearpath writes a draft. You review, edit and decide whether it's sent. Nothing goes to Centrelink, the NDIA or a housing provider from us.
Some of the services we use are based overseas, including the United States. We name them below so you can make an informed decision.
The letter forms are designed around de-identified information. Here's the line.
From the moment you press generate to the moment the letter lands in your inbox.
Your entries are sent securely over an encrypted (HTTPS) connection from your browser.
The form goes to our workflow on Make.com, which runs on servers in the United States.
The de-identified details are sent to Anthropic's Claude, through its business API, which writes the draft. Under Anthropic's commercial terms, what we send is not used to train its models.
The draft is formatted as an editable Word document using Google Docs and emailed to you from our Gmail account, with the reference code — never a name — in the subject line.
Letter content is kept only as long as needed to create and deliver your letter:
Once the letter is in your hands, the copy you keep is your clinical record — and your responsibility under your own record-keeping obligations.
To run Clearpath we use a small number of trusted providers. Some store or process information outside Australia:
We only send these providers what they need to do their job, and we choose providers that don't use customer content to train AI models.
When you claim free credits or contact us, we collect your name, work email and practice name. We use them to send your access code, provide support, keep track of your credits, and send occasional product updates. Every email has an unsubscribe link, and we never sell or share your details for anyone else's marketing.
Clearpath is a drafting tool. You remain the author of every letter and are responsible for checking it is accurate before you sign and send it. As with any tool you use in practice, consider whether you need to let clients know you use a de-identified drafting service, in line with your own privacy policy and professional guidelines.
You can ask us what we hold about you, ask us to correct it, or ask us to delete your account and any letter data we still hold. Email info@clearpath-ai.com.au and we'll respond within 5 business days.
Contact us first at info@clearpath-ai.com.au and we'll work with you to fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Clearpath AI is operated by CLH, ABN 32 908 506 634. For the formal detail, read our full Privacy Policy.
Ask us anything before you enter a single detail. We'd rather you were sure.
Last updated: November 2026